Welcome to Roman Sales’ FAQ section. Here you’ll find answers to common questions about our premium bathroom products and services. If you can’t find what you’re looking for, please contact our UK-based team at [email protected].

Product Questions

What types of bathroom products do you specialise in?
We specialise in premium shower and bathroom solutions including:
  • Anti-slip shower trays and enclosures
  • Assistive bathing equipment (grab rails, shower stools, ADA-compliant products)
  • Commercial-grade bathroom fittings
  • Specialist products like cuttable shower trays and bifold shower doors
  • Bar mixer showers and shower valves
Do your shower trays come with installation hardware?
Yes, all our shower trays and enclosures include necessary installation hardware. For commercial installations or specialized products, please check the product description or contact us for confirmation.
Are your assistive bathing products suitable for care homes?
Absolutely. Many of our assistive bathing products (grab handles, shower seats, anti-slip solutions) meet commercial care home standards. We recommend contacting us directly for large care home projects to discuss specific requirements.

Ordering & Account

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Do I need to create an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track orders more easily and saves your details for future purchases.
Can I modify or cancel my order after placing it?
Please contact us immediately at [email protected] if you need to modify or cancel your order. We process orders quickly (within 1-2 business days), so time is of the essence.

Delivery Information

What are my delivery options?
We offer two shipping methods:
  • Standard Express Delivery (£12.95): 10-15 business days via DHL/FedEx with full tracking
  • Free Standard Delivery: 15-25 business days via EMS (for orders over £50) with basic tracking
How long does order processing take?
Our Southampton team processes all orders within 1-2 business days. You’ll receive an order confirmation email with estimated dispatch date immediately after ordering.
Do you ship internationally?
Yes, we ship worldwide except to select Asian and remote regions. All orders are personally handled by our UK-based team who ensure proper packaging and compliance with international standards.
Contractor Tip: Planning a large installation project? Contact us in advance to discuss bulk delivery discounts, staggered shipments, or special requirements for commercial-grade packaging.

Returns & Refunds

What is your return policy?
We offer a 15-day return policy from the delivery date for:
  • Unopened products in original packaging
  • Items with manufacturing defects
  • Incorrect shipments
For specialized products (cuttable shower trays, commercial fittings), please contact us before returning.
How do I initiate a return?
Email [email protected] with your order number and reason for return. Our team will guide you through the simple return process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).

Technical Support

Where can I find installation instructions?
Installation guides are included with all products. For digital copies or additional support, email our team with your product details.
Do you provide technical support for commercial installations?
Yes, our team can provide technical guidance for hotel, care home, or other commercial bathroom installations. Contact us in advance of your project.
Need more help? Contact the Roman Sales team at:
22 Bedford Pl, Southampton, SO7H 8XN
Email: [email protected]