At Roman Sales, we’re committed to providing premium bathroom solutions with seamless delivery and straightforward returns. Whether you’re upgrading your home bathroom or outfitting commercial spaces, our policies are designed for your convenience.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and public holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
- Standard Shipping (£12.95) – via DHL or FedEx
- Delivery within 10-15 business days after dispatch
- Includes full tracking
- Recommended for urgent orders
- Free Shipping – via EMS (for orders over £50)
- Delivery within 15-25 business days after dispatch
- Basic tracking included
Note: We ship worldwide except to certain Asian countries and remote locations. Delivery estimates may vary during peak seasons or due to customs processing.
Returns & Exchanges
We stand behind our quality bathroom products including shower trays, assistive bathing equipment, and commercial solutions. If you’re not completely satisfied, we offer a simple return process.
Our Returns Policy
- Return Window: 15 days from receipt of order
- Condition: Items must be unused, in original packaging, and resalable condition
- Proof of Purchase: Original receipt or order confirmation required
Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
- Opened packages of Cleaning, Care & Maintenance products
- Used Assistive Bathing equipment or Bathroom Seats & Shower Stools
- Custom-cut Cuttable Shower Trays
- Specially ordered commercial items
How to Return an Item
- Contact Us within 15 days at [email protected] with your order number and reason for return
- Await Authorization – We’ll respond within 2 business days with return instructions
- Package Securely – Include all original packaging and accessories
- Ship Back – Send to our Southampton address using a trackable service (return shipping at customer’s expense)
- Receive Refund/Exchange – Processed once we receive and inspect the item
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Dear Roman Sales Team,
I would like to request a return/exchange for the following item(s) from order #[Your Order Number]:
Product Name: [Product Name]
Reason for Return: [Reason – e.g., Wrong Size, Damaged, Not as Described]
Preferred Resolution: [Refund / Exchange for [Product Name]]
Please advise next steps at your earliest convenience.
Best regards,
[Your Full Name] [Your Contact Information]Refund Processing
- Inspection Time: 3-5 business days after we receive your return
- Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
- Processing Time: 5-10 business days after approval (varies by payment provider)
- Shipping Costs: Original shipping fees are non-refundable unless return is due to our error
Exchanges
For exchanges of shower enclosures, grab rails, or other bathroom fittings:
- Follow the standard return process
- Clearly state the replacement item required
- You’ll be responsible for any price difference and additional shipping costs
- We’ll ship your replacement once the original item is received
Damaged or Incorrect Items
If you receive a damaged item or incorrect product (especially important for commercial bathroom orders):
- Contact us immediately at [email protected]
- Provide photos of the damage or incorrect item
- We’ll arrange a free return label if needed and expedite your replacement
Commercial Clients Note
For trade customers with bulk orders of shower valves, enclosures, or commercial bathroom equipment, please contact our team directly for customized return arrangements that account for your business needs.
Need Assistance?
For any questions about our shipping or returns policy, contact our customer service team:
- Email: [email protected]
- Phone: +44 [your phone number]
- Address: 22 Bedford Pl, Southampton, GB SO7H 8XN
We’re committed to making your experience with Roman Sales as smooth and reliable as our premium bathroom solutions.