Last updated: [Insert Date]
Welcome to Roman Sales (www.showerpartssale.com). These Terms and Conditions govern your use of our website and the purchase of our premium bathroom solutions, including anti-slip shower trays, assistive bathing equipment, commercial bathroom fittings, and related products.
By accessing our website and placing an order, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding with your purchase.
1. Website Use and Intellectual Property
1.1 Access and Eligibility
Our website is intended for users aged 18 years or older who are purchasing products for personal or commercial use. By using our site, you confirm you meet these requirements.
1.2 Intellectual Property Rights
All content on this website, including text, graphics, logos, images, and product descriptions, is the property of Roman Sales or its suppliers and is protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.
User Responsibility: You agree not to use our website for any unlawful purpose or in any way that might harm, disable, or impair the site’s functionality.
2. Product Information and Services
2.1 Product Descriptions
We take care to ensure our product descriptions for shower enclosures, assistive bathing equipment, and commercial bathroom solutions are accurate. However, slight variations in color or design may occur. Product images are for illustrative purposes only.
2.2 Special Order Items
Custom-cut shower trays and specially ordered commercial items cannot be returned unless faulty (see Section 6). Please verify all measurements and specifications before ordering.
2.3 Product Availability
All products are subject to availability. If an item becomes unavailable after you place your order, we will notify you promptly and offer a refund or alternative product.
3. Ordering and Payment
3.1 Order Process
Placing an order constitutes an offer to purchase which we may accept or decline at our discretion. Order confirmation emails do not constitute acceptance of your order.
3.2 Pricing
All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors that may occur.
3.3 Payment Methods
We accept the following payment methods:
- Visa
- MasterCard
- JCB
- PayPal
User Responsibility: You confirm that the payment method you use is yours or that you have authorization to use it. All payment details are processed securely by our payment providers.
4. Shipping and Delivery
4.1 Processing Time
We process orders within 1-2 business days (excluding weekends and public holidays). You will receive tracking information once your order ships.
4.2 Shipping Options
We offer two shipping methods:
- Standard Shipping (£12.95): Via DHL or FedEx, delivery within 10-15 business days after dispatch
- Free Shipping: For orders over £50 via EMS, delivery within 15-25 business days after dispatch
4.3 Delivery Areas
We ship worldwide except to certain Asian countries and remote locations. Delivery estimates may vary during peak seasons or due to customs processing.
User Responsibility: Please ensure your delivery address is accurate. We are not responsible for delays caused by incorrect addresses or customs clearance.
5. Returns and Refunds
5.1 Returns Policy
We offer a 15-day return window from the date of receipt for most items, provided they are:
- Unused and in original condition
- In original packaging with all accessories
- Accompanied by proof of purchase
5.2 Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
- Opened cleaning and maintenance products
- Used assistive bathing equipment or shower stools
- Custom-cut shower trays
- Specially ordered commercial items
5.3 Return Process
To initiate a return:
- Contact us within 15 days at [email protected] with your order details
- Await our return authorization (within 2 business days)
- Package the item securely with all original materials
- Ship to our Southampton address using a trackable method (at your expense)
5.4 Refunds
Refunds will be issued to your original payment method within 5-10 business days after we receive and inspect your return. Original shipping costs are non-refundable unless the return is due to our error.
6. Warranties and Liability
6.1 Product Warranties
All products come with a manufacturer’s warranty against defects in materials and workmanship. Warranty periods vary by product and are specified in product documentation.
6.2 Limitation of Liability
Roman Sales shall not be liable for any indirect, incidental, or consequential damages arising from product use. Our total liability for any claim shall not exceed the purchase price of the product in question.
User Responsibility: You are responsible for proper installation and use of products according to manufacturer instructions, particularly for safety equipment like grab rails and assistive bathing products.
7. Commercial Customers
Trade customers with bulk orders of shower valves, enclosures, or commercial bathroom equipment should contact us directly for customized shipping and return arrangements that meet business requirements.
8. Privacy and Data Protection
Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.
9. Governing Law
These Terms and Conditions are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of the site constitutes acceptance of the revised terms.
11. Contact Information
For questions about these Terms and Conditions or our products, please contact us:
Roman Sales
22 Bedford Pl, Southampton, GB SO7H 8XN
Email: [email protected]
Phone: +44 [your phone number]
Thank you for choosing Roman Sales for your premium bathroom solutions.